Vanguard: Once they have your money... service horrible a...
A Vanguard customer review by GetHuman user GetHuman-409540 from November 7th, 2017
Background on GetHuman-409540's case
GetHuman: GetHuman-409540 - can you tell our other Vanguard customers when your case took place?
GetHuman-409540: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Vanguard, and if so, how?
GetHuman: And which of these common Vanguard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409540 a list of common Vanguard problems)
GetHuman-409540: "Get financial advice" was why I was trying to call.
GetHuman-409540's review of Vanguard customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanguard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409540: Once they have your money... service horrible and difficult if not impossible to get funds out....Find one of the good firms
GetHuman: Let's quantify your experience contacting Vanguard. On a scale of 1 to 5, how easy is it go get help on a Vanguard problem?
GetHuman-409540: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409540: I'd give them a two out of five on communication.
GetHuman: And what about Vanguard's ability to quickly and effectively address your problem?
GetHuman-409540: For that I would say five out of five.
GetHuman: And finally- any advice for other Vanguard customers?
GetHuman-409540: Call them early in the day or late. Don't forget any personal or account information you might need for Vanguard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409540 taken from his Vanguard customer service problem that occurred on November 4th, 2017.