I am calling vans on their open hours but they...
A Vans customer review by GetHuman user GetHuman-317781 from November 11th, 2017
Background on GetHuman-317781's case
GetHuman: GetHuman-317781 - can you tell our other Vans customers when your case took place?
GetHuman-317781: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Vans, and if so, how?
GetHuman: And which of these common Vans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-317781 a list of common Vans problems)
GetHuman-317781: "Complaint" was why I was trying to call.
GetHuman-317781's review of Vans customer service
GetHuman: So how would you sum up your experience for GetHuman's Vans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317781: I am calling vans on their open hours but they say they are closed! The website wont let me purchase with my card so it told me to contact them. It would help if they answered!!
GetHuman: Let's quantify your experience contacting Vans. On a scale of 1 to 5, how easy is it go get help on a Vans problem?
GetHuman-317781: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317781: I'd give them a four out of five on communication.
GetHuman: And what about Vans's ability to quickly and effectively address your problem?
GetHuman-317781: For that I would say one out of five.
GetHuman: And finally- any advice for other Vans customers?
GetHuman-317781: Call them early in the day or late. Don't forget any personal or account information you might need for Vans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317781 taken from his Vans customer service problem that occurred on November 10th, 2017.
Vans
3.00 of 5 stars | 8 reviews
GetHuman-317781's Vans Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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