Vectren Corp: Wish it wasn't so hard to get through - but hap...

A Vectren Corp customer review by GetHuman user GetHuman-142759 from November 16th, 2017

Background on GetHuman-142759's case

GetHuman: GetHuman-142759 - can you tell our other Vectren Corp customers when your case took place?
GetHuman-142759: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Vectren Corp, and if so, how?
GetHuman-142759: I used the 800-227-1376 number I found for on the GetHuman Vectren Corp customer phone number page I was on: Vectren Corp Customer Service Phone Number
GetHuman: And which of these common Vectren Corp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-142759 a list of common Vectren Corp problems)
GetHuman-142759: "Meter reading" was why I was trying to call.

GetHuman-142759's review of Vectren Corp customer service

GetHuman: So how would you sum up your experience for GetHuman's Vectren Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-142759: Wish it wasn't so hard to get through - but happy to find this site so I could get back through to a real person. *-)
GetHuman: Let's quantify your experience contacting Vectren Corp. On a scale of 1 to 5, how easy is it go get help on a Vectren Corp problem?
GetHuman-142759: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-142759: I'd give them a five out of five on communication.
GetHuman: And what about Vectren Corp's ability to quickly and effectively address your problem?
GetHuman-142759: For that I would say five out of five.
GetHuman: And finally- any advice for other Vectren Corp customers?
GetHuman-142759: Call them early in the day or late. Don't forget any personal or account information you might need for Vectren Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-142759 taken from his Vectren Corp customer service problem that occurred on November 13th, 2017.

Vectren Corp

2.75 of 5 stars | 2 reviews

GetHuman-142759's Vectren Corp Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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