Ventra Chicago: The whole thing is a mess. If you've had to unt...
A Ventra Chicago customer review by GetHuman user GetHuman-129442 from November 18th, 2017
Background on GetHuman-129442's case
GetHuman: GetHuman-129442 - can you tell our other Ventra Chicago customers when your case took place?
GetHuman-129442: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Ventra Chicago, and if so, how?
GetHuman: And which of these common Ventra Chicago customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-129442 a list of common Ventra Chicago problems)
GetHuman-129442: "None of those really matches why I wanted to call Ventra Chicago that day." was why I was trying to call.
GetHuman-129442's review of Ventra Chicago customer service
GetHuman: So how would you sum up your experience for GetHuman's Ventra Chicago customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-129442: The whole thing is a mess. If you've had to untangle any issues with migrating a CCP account over to Ventra, chances are slim anything can be resolved.
GetHuman: Let's quantify your experience contacting Ventra Chicago. On a scale of 1 to 5, how easy is it go get help on a Ventra Chicago problem?
GetHuman-129442: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-129442: I'd give them a three out of five on communication.
GetHuman: And what about Ventra Chicago's ability to quickly and effectively address your problem?
GetHuman-129442: For that I would say five out of five.
GetHuman: And finally- any advice for other Ventra Chicago customers?
GetHuman-129442: Call them early in the day or late. Don't forget any personal or account information you might need for Ventra Chicago to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-129442 taken from his Ventra Chicago customer service problem that occurred on November 11th, 2017.