I called Vera Bradley and did speak with a "cus...
A Vera Bradley customer review by GetHuman user ~Joanne Gulde from November 26th, 2017
Background on ~Joanne Gulde's case
GetHuman: ~Joanne Gulde - can you tell our other Vera Bradley customers when your case took place?
~Joanne Gulde: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Vera Bradley, and if so, how?
GetHuman: And which of these common Vera Bradley customer issues best describes the reason you wanted to talk to them?
(Shows ~Joanne Gulde a list of common Vera Bradley problems)
~Joanne Gulde: "Returns" was why I was trying to call.
~Joanne Gulde's review of Vera Bradley customer service
GetHuman: So how would you sum up your experience for GetHuman's Vera Bradley customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joanne Gulde: I called Vera Bradley and did speak with a "customer Service lady but was cut off. I waited about * min. and no call. Then I tired calling again,three time and each time I want through at least * sales pitches. Tried again on my cell phone with the same results. Tried again and this time I was told that the number I had called had been changed. Called the "changed" number and went through the same thing. VERY BAD ON VERA BRADLRY!!!!!!!!!!!!!*Joanne Gulde**** *** **** *****@***.com
GetHuman: Let's quantify your experience contacting Vera Bradley. On a scale of 1 to 5, how easy is it go get help on a Vera Bradley problem?
~Joanne Gulde: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joanne Gulde: I'd give them a one out of five on communication.
GetHuman: And what about Vera Bradley's ability to quickly and effectively address your problem?
~Joanne Gulde: For that I would say one out of five.
GetHuman: And finally- any advice for other Vera Bradley customers?
~Joanne Gulde: Call them early in the day or late. Don't forget any personal or account information you might need for Vera Bradley to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joanne Gulde taken from his Vera Bradley customer service problem that occurred on November 18th, 2017.
Vera Bradley
1.00 of 5 stars | 4 reviews
~Joanne Gulde's Vera Bradley Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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