Verizon Billing: First rep just tried to get me to change my pla...

A Verizon Billing customer review by GetHuman user GetHuman-irwin12 from December 1st, 2017

Background on GetHuman-irwin12's case

GetHuman: GetHuman-irwin12 - can you tell our other Verizon Billing customers when your case took place?
GetHuman-irwin12: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman-irwin12: I used the 800-922-0204 number I found for on the GetHuman Verizon Billing customer phone number page I was on: Verizon Billing Customer Service Phone Number
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-irwin12 a list of common Verizon Billing problems)
GetHuman-irwin12: "Billing question or issues" was why I was trying to call.

GetHuman-irwin12's review of Verizon Billing customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-irwin12: First rep just tried to get me to change my plan. Second one told me when my contract ends. Inconsistent.
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
GetHuman-irwin12: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-irwin12: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
GetHuman-irwin12: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
GetHuman-irwin12: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-irwin12 taken from his Verizon Billing customer service problem that occurred on November 24th, 2017.

Verizon Billing

3.93 of 5 stars | 94 reviews

GetHuman-irwin12's Verizon Billing Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Billing, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Billing in any way.

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