Verizon Billing: they confirmed my bill is incorrect, but were u...
A Verizon Billing customer review by GetHuman user ~DaveW in Florida from November 13th, 2017
Background on ~DaveW in Florida's case
GetHuman: ~DaveW in Florida - can you tell our other Verizon Billing customers when your case took place?
~DaveW in Florida: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows ~DaveW in Florida a list of common Verizon Billing problems)
~DaveW in Florida: "Overcharge/Strange charge" was why I was trying to call.
~DaveW in Florida's review of Verizon Billing customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaveW in Florida: they confirmed my bill is incorrect, but were unable to correct it. She gave me a different dept and phone number to call on Monday.
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
~DaveW in Florida: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaveW in Florida: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
~DaveW in Florida: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
~DaveW in Florida: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DaveW in Florida taken from his Verizon Billing customer service problem that occurred on November 11th, 2017.