Verizon DSL: ** minutes working with a computer then Was on...
A Verizon DSL customer review by GetHuman user ~Retired fromVZ from November 16th, 2017
Background on ~Retired fromVZ's case
GetHuman: ~Retired fromVZ - can you tell our other Verizon DSL customers when your case took place?
~Retired fromVZ: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Retired fromVZ a list of common Verizon DSL problems)
~Retired fromVZ: "Lower my bill" was why I was trying to call.
~Retired fromVZ's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Retired fromVZ: ** minutes working with a computer then Was on hold for ** minutes the rep hung up on me- Spanish accent I couldn't understand
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~Retired fromVZ: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Retired fromVZ: I'd give them a one out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~Retired fromVZ: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~Retired fromVZ: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Retired fromVZ taken from his Verizon DSL customer service problem that occurred on November 11th, 2017.