Verizon DSL: Account support people are nice if, and even wi...

A Verizon DSL customer review by GetHuman user ~Sabata from November 23rd, 2017

Background on ~Sabata's case

GetHuman: ~Sabata - can you tell our other Verizon DSL customers when your case took place?
~Sabata: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
~Sabata: I used a phone number I found on the GetHuman Verizon DSL customer service contact info page: Contact Verizon DSL Customer Service
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Sabata a list of common Verizon DSL problems)
~Sabata: "Cancel service" was why I was trying to call.

~Sabata's review of Verizon DSL customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sabata: Account support people are nice if, and even will comp you a bit for your trouble. Tech support barely speaks English and don't know anything past rebooting the modem.**After having a Tech out * times the internet STILL is disconnecting...
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~Sabata: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sabata: I'd give them a three out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~Sabata: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~Sabata: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sabata taken from his Verizon DSL customer service problem that occurred on November 22nd, 2017.

Verizon DSL

1.50 of 5 stars | 51 reviews

~Sabata's Verizon DSL Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon DSL, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon DSL in any way.

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