Verizon DSL: Impossible to get to the right department or pr...
A Verizon DSL customer review by GetHuman user ~tiredofverizon from October 28th, 2017
Background on ~tiredofverizon's case
GetHuman: ~tiredofverizon - can you tell our other Verizon DSL customers when your case took place?
~tiredofverizon: Yes I can. It was evening, on October 26th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~tiredofverizon a list of common Verizon DSL problems)
~tiredofverizon: "Technical support" was why I was trying to call.
~tiredofverizon's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tiredofverizon: Impossible to get to the right department or product line people. Their IVR is so screwed up that it is impossible to get anybody to talk. By the time somebody comes on the phone, invariably they are the wrong person and just repeating meaningless apologies and waste our time and our patience.
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~tiredofverizon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tiredofverizon: I'd give them a four out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~tiredofverizon: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~tiredofverizon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tiredofverizon taken from his Verizon DSL customer service problem that occurred on October 26th, 2017.