Verizon FiOS: Bad service

A Verizon FiOS customer review by GetHuman user GetHuman-kpeart from December 1st, 2017

Background on GetHuman-kpeart's case

GetHuman: GetHuman-kpeart - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-kpeart: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman-kpeart: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-kpeart a list of common Verizon FiOS problems
GetHuman-kpeart: "Account access" was why I was trying to call.

GetHuman-kpeart's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kpeart: Bad service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-kpeart: I've been having the same problem for * weeks now!!!!! And nobody seems to know anything but to get the pissed off lady off the phone. Tech is scheduled to be here during the timeframe of * - **. But when I called customer service they told me *:** - *:**. (This will be the fourth tech to come out) Not acceptable for a recurring issue that I have to call every week about. I never wanted to write a bad review more than now. I haven't had services since last week Wednesday!!! I'm soo about to cancel my services!!!!!! I deserve a credit for all of last week since I had to call Monday of last and Wednesday. And today is Tuesday still don't have services!!!!!!!!! Talk about pissed off!!!!! Next i will be filing complaints everywhere.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-kpeart: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kpeart: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-kpeart: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-kpeart: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kpeart taken from his Verizon FiOS customer service problem that occurred on November 23rd, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
GetHuman-kpeart's Verizon FiOS Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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