Verizon FiOS: EVERY DEPARTMENT IN FIOS LEAVES A LOT TO BE DES...

A Verizon FiOS customer review by GetHuman user ~JOHNNY IN S.B. from October 31st, 2017

Background on ~JOHNNY IN S.B.'s case

GetHuman: ~JOHNNY IN S.B. - can you tell our other Verizon FiOS customers when your case took place?
~JOHNNY IN S.B.: Sure. It was afternoon, on October 21st.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~JOHNNY IN S.B.: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~JOHNNY IN S.B. a list of common Verizon FiOS problems)
~JOHNNY IN S.B.: "Cancel Service" was why I was trying to call.

~JOHNNY IN S.B.'s review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JOHNNY IN S.B.: EVERY DEPARTMENT IN FIOS LEAVES A LOT TO BE DESIRED.*WHAT THEY SAY ON THE PHONE AND WHAT ACTUALLY HAPPENS*IS ALWAYS TWO DIFFERENT THINGS.THEY HAVE BEEN SAYING THINGS*ARE GETTING BETTER SINCE ****.IT NEVER HAS.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~JOHNNY IN S.B.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JOHNNY IN S.B.: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~JOHNNY IN S.B.: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~JOHNNY IN S.B.: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JOHNNY IN S.B. taken from his Verizon FiOS customer service problem that occurred on October 21st, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~JOHNNY IN S.B.'s Verizon FiOS Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.

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