Verizon FiOS: Fast number to a LIVE person!
A Verizon FiOS customer review by GetHuman user ~Binky Slats from November 24th, 2017
Background on ~Binky Slats's case
GetHuman: ~Binky Slats - can you tell our other Verizon FiOS customers when your case took place?
~Binky Slats: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Binky Slats a list of common Verizon FiOS problems)
~Binky Slats: "Pay bill" was why I was trying to call.
~Binky Slats's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Binky Slats: Fast number to a LIVE person!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Binky Slats: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Binky Slats: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Binky Slats: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Binky Slats: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Binky Slats taken from his Verizon FiOS customer service problem that occurred on November 14th, 2017.