Verizon FiOS: Got tricked into subscribing to "Sports Pass" w...
A Verizon FiOS customer review by GetHuman user ~Mike Hunt from November 20th, 2017
Background on ~Mike Hunt's case
GetHuman: ~Mike Hunt - can you tell our other Verizon FiOS customers when your case took place?
~Mike Hunt: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike Hunt a list of common Verizon FiOS problems)
~Mike Hunt: "Account access" was why I was trying to call.
~Mike Hunt's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike Hunt: Got tricked into subscribing to "Sports Pass" which I did not want. All told I was on phone ** minutes till I was able to delete it. saying "operator" works well and will save you time
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Mike Hunt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike Hunt: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Mike Hunt: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Mike Hunt: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike Hunt taken from his Verizon FiOS customer service problem that occurred on November 16th, 2017.