Verizon FiOS: Had to jump through a lot of hoops to prove I n...
A Verizon FiOS customer review by GetHuman user ~impatient old bat from November 23rd, 2017
Background on ~impatient old bat's case
GetHuman: ~impatient old bat - can you tell our other Verizon FiOS customers when your case took place?
~impatient old bat: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~impatient old bat a list of common Verizon FiOS problems)
~impatient old bat: "Update account information" was why I was trying to call.
~impatient old bat's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~impatient old bat: Had to jump through a lot of hoops to prove I needed a new remote. **It's Friday of Labor Day weekend and will take * business days for a new one to get here.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~impatient old bat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~impatient old bat: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~impatient old bat: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~impatient old bat: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~impatient old bat taken from his Verizon FiOS customer service problem that occurred on November 13th, 2017.