Verizon FiOS: Had to swap out the set top DVR because of loss...
A Verizon FiOS customer review by GetHuman user GetHuman-322929 from November 8th, 2017
Background on GetHuman-322929's case
GetHuman: GetHuman-322929 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-322929: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322929 a list of common Verizon FiOS problems)
GetHuman-322929: "Account access" was why I was trying to call.
GetHuman-322929's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322929: Had to swap out the set top DVR because of loss of channels. No stations were available. Set up new DVR and called in the "activation code" and was sent to Customer Service for assistance. After waiting ** minutes for a service rep, I spent the next hour talking to * departments, * people. Receiving same issue with new DVR, no channels available. Unable to correct the problem, they set up a "trouble call" to come to my house the next day. They weren't good in calling me back. Had to wait * hours for one callback. Finally DVR came up next morning after I re-initialized the DVR. Service tech still came by and checked the system the next morning.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-322929: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322929: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-322929: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-322929: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322929 taken from his Verizon FiOS customer service problem that occurred on November 1st, 2017.