Verizon FiOS: I called about problem with getting on to email...
A Verizon FiOS customer review by GetHuman user ~sleepwalker from October 31st, 2017
Background on ~sleepwalker's case
GetHuman: ~sleepwalker - can you tell our other Verizon FiOS customers when your case took place?
~sleepwalker: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~sleepwalker a list of common Verizon FiOS problems)
~sleepwalker: "Setup service" was why I was trying to call.
~sleepwalker's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sleepwalker: I called about problem with getting on to email. Had to wait ** miniutes after saying "agent" "agent" "agent"...Then the lady "Shante" tells me that there is a server issue. When I suggested that they could have had that as an announcement on the line, i could have saved ** minutes, she simply did not get the value of that. Told me that there is no way to record my disatisfaction*suggestion within the technical support department. I would have to call a separate number and hold on for another eternity to complain about them.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~sleepwalker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sleepwalker: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~sleepwalker: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~sleepwalker: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sleepwalker taken from his Verizon FiOS customer service problem that occurred on October 26th, 2017.