Verizon FiOS: I did not wait even a minute, right the way I w...
A Verizon FiOS customer review by GetHuman user ~ME from Yorktown, NY from November 10th, 2017
Background on ~ME from Yorktown, NY's case
GetHuman: ~ME from Yorktown, NY - can you tell our other Verizon FiOS customers when your case took place?
~ME from Yorktown, NY: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~ME from Yorktown, NY a list of common Verizon FiOS problems)
~ME from Yorktown, NY: "Account access" was why I was trying to call.
~ME from Yorktown, NY's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ME from Yorktown, NY: I did not wait even a minute, right the way I was contacted with technical support, my request for technician coming into my house was solved within another minute. Excellent service from technical support. Thanks.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~ME from Yorktown, NY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ME from Yorktown, NY: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~ME from Yorktown, NY: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~ME from Yorktown, NY: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ME from Yorktown, NY taken from his Verizon FiOS customer service problem that occurred on November 2nd, 2017.