Verizon FiOS: I still was looking for a sure bit of info, no...
A Verizon FiOS customer review by GetHuman user ~Escritessa from November 20th, 2017
Background on ~Escritessa's case
GetHuman: ~Escritessa - can you tell our other Verizon FiOS customers when your case took place?
~Escritessa: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Escritessa a list of common Verizon FiOS problems)
~Escritessa: "Setup service" was why I was trying to call.
~Escritessa's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Escritessa: I still was looking for a sure bit of info, no one could give it at the other service number or on line. This rep didn't know for sure either, but she did explain how the box*outlet relationship, looked for ways to help, and offered a suggestion (I couldn't use...). She was pleasant, spoke very clearly (as opposed to the earlier rep I spoke with...and there was a message at the start of the call about my approximate wait time (they were off by about * minutes, but at least I had a range).
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Escritessa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Escritessa: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Escritessa: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Escritessa: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Escritessa taken from his Verizon FiOS customer service problem that occurred on November 16th, 2017.