Verizon FiOS: No phone or internet since yesterday morning...
A Verizon FiOS customer review by GetHuman user ~mommy2divas from November 20th, 2017
Background on ~mommy2divas's case
GetHuman: ~mommy2divas - can you tell our other Verizon FiOS customers when your case took place?
~mommy2divas: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~mommy2divas a list of common Verizon FiOS problems)
~mommy2divas: "Change Plan" was why I was trying to call.
~mommy2divas's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mommy2divas: No phone or internet since yesterday morning. After spending an hour on the phone yesterday with an idiot who insisted that, despite an ice storm in my area which had pwoer out in thousands of homes, my phone and internet outage was the result of the outlet in my house (which works) not generating enough power and that he would send someone out Saturday. Today the rep I got at least confirmed there was an outage in my area and then told me now that it was in the system, it would be fixed within hours. Then he said if it wasn't fixed by tomorrow, I still had a technician coming to check my equipment on Saturday. When I told him that he had confirmed a service outage in my area so clearly it wasn't my equipment, he then tried to say it could be the box outside my house. I again said that would not cause a service outage in my area and he said that if it was the box it was their fault and tehre would be no charge to me. Ugh!! Why can't I speak to someone without a heavy accent who kn
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~mommy2divas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mommy2divas: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~mommy2divas: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~mommy2divas: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mommy2divas taken from his Verizon FiOS customer service problem that occurred on November 17th, 2017.