Verizon FiOS: Rep couldn't find my account for about ** mins...

A Verizon FiOS customer review by GetHuman user ~Frustrated FIOS from November 21st, 2017

Background on ~Frustrated FIOS 's case

GetHuman: ~Frustrated FIOS - can you tell our other Verizon FiOS customers when your case took place?
~Frustrated FIOS : Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Frustrated FIOS : I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows ~Frustrated FIOS a list of common Verizon FiOS problems
~Frustrated FIOS : "Setup service" was why I was trying to call.

~Frustrated FIOS 's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated FIOS : Rep couldn't find my account for about ** mins even using my acct *, name, address. TV & Internet not working and problem not on my end. Supposedly created repair ticket for more than ** hours later, but now repair ticket not showing online and other link tells me I don't have privilege to access even though account in my name only. Very disappointed in their lack of service.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Frustrated FIOS : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated FIOS : I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Frustrated FIOS : For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Frustrated FIOS : Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated FIOS taken from his Verizon FiOS customer service problem that occurred on November 19th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
~Frustrated FIOS 's Verizon FiOS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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