Verizon FiOS: The agent did not resolve anything. All she did...
A Verizon FiOS customer review by GetHuman user ~Naketa McRae from November 17th, 2017
Background on ~Naketa McRae's case
GetHuman: ~Naketa McRae - can you tell our other Verizon FiOS customers when your case took place?
~Naketa McRae: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Naketa McRae a list of common Verizon FiOS problems)
~Naketa McRae: "Update account information" was why I was trying to call.
~Naketa McRae's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Naketa McRae: The agent did not resolve anything. All she did was exit from the chat while pretending to get help. She didn't even say goodbye!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Naketa McRae: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Naketa McRae: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Naketa McRae: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Naketa McRae: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Naketa McRae taken from his Verizon FiOS customer service problem that occurred on November 10th, 2017.