Verizon FiOS: Usually have no problem with Verizon customer s...

A Verizon FiOS customer review by GetHuman user ~Central Virginia from October 30th, 2017

Background on ~Central Virginia's case

GetHuman: ~Central Virginia - can you tell our other Verizon FiOS customers when your case took place?
~Central Virginia: Yes I can. It was morning, on October 22nd.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
~Central Virginia: I used the 800-837-4966 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Central Virginia a list of common Verizon FiOS problems)
~Central Virginia: "Pay bill" was why I was trying to call.

~Central Virginia's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Central Virginia: Usually have no problem with Verizon customer service. The *reps try to be helpful and they are very courteous. To*get to a human faster, hit '*' for most of the options presented.*They will assume you are clueless, and will transfer you to a *rep. Be nice to the rep and you'll get great service.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Central Virginia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Central Virginia: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Central Virginia: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Central Virginia: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Central Virginia taken from his Verizon FiOS customer service problem that occurred on October 22nd, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews

~Central Virginia's Verizon FiOS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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