Verizon FiOS: While FIOS speeds are fast the heart of Verizon...
A Verizon FiOS customer review by GetHuman user ~dmfreeman from November 14th, 2017
Background on ~dmfreeman's case
GetHuman: ~dmfreeman - can you tell our other Verizon FiOS customers when your case took place?
~dmfreeman: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~dmfreeman a list of common Verizon FiOS problems)
~dmfreeman: "Service Outage" was why I was trying to call.
~dmfreeman's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dmfreeman: While FIOS speeds are fast the heart of Verizon is still the old monopolistic phone company, and this shows up in how they deploy new technology and service their customers. My house is spread out and I don't get good wireless coverage in my office over the garage. I paid Verizon to have two additional routers installed so that we'd have seamless wireless. At the time, the techs knew how to configure the additional routers and everything worked flawlessly.**When Verizon came out with Quantum I was pretty excited. We're a family of six and everyone has multiple devices on the network at the same time - so I was excited to get faster speeds. But the deployment was less than ideal! The installed the main internet router (first floor, my wife's office) and that went fine. They told me the other two Verizon routers would need to be replaced to handle the higher speed....okay. **But they couldn't and wouldn't configure the other two routers to get the same wireless coverage. The tec
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~dmfreeman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dmfreeman: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~dmfreeman: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~dmfreeman: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dmfreeman taken from his Verizon FiOS customer service problem that occurred on November 8th, 2017.