Verizon Land Line: I hate verizon. The billing is a mystery- the...
A Verizon Land Line customer review by GetHuman user ~Fixed income from November 22nd, 2017
Background on ~Fixed income's case
GetHuman: ~Fixed income - can you tell our other Verizon Land Line customers when your case took place?
~Fixed income: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Fixed income a list of common Verizon Land Line problems)
~Fixed income: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~Fixed income's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fixed income: I hate verizon. The billing is a mystery- the phone menu ballyhoos how you can solve your questions on the website- the website wont let me. I cant wait to dump them forever. They must know elderly and disabled have a hard time figuring out the "gotchas". All I wanted was basic phone and DSL. I am too stupid to figure it out. I am on a fixed income and do not want a bundle. They say if you dont like the fees- to complain to congress- but guess who writes the legislation? The telecoms do! Note how they say if you bankrupt out- the old balance re-surfaces! This is the business model most use now.
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~Fixed income: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fixed income: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~Fixed income: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~Fixed income: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fixed income taken from his Verizon Land Line customer service problem that occurred on November 15th, 2017.