Verizon Land Line: I use Get Human no. to get thru as using regula...
A Verizon Land Line customer review by GetHuman user ~Judy from November 21st, 2017
Background on ~Judy's case
GetHuman: ~Judy - can you tell our other Verizon Land Line customers when your case took place?
~Judy: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Judy a list of common Verizon Land Line problems)
~Judy: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~Judy's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judy: I use Get Human no. to get thru as using regular cust.svc * takes much screaming of agent or rep. & quite a long wait! I requested a few more rings be added to my phone to give mevtime to reach it back in MARCH! I was told that would take a day or so. It took * wks & another call. I was having a prob w*voice mail then, called it in & was, told it would be fixed w*in a wk. I then rec'd congratulatory letter on my new call forwarding svc & that it would be $*.**(I already HAD call forwarding as part of my pkg. deal).It's now mid April & I THINK it's getting resolved now-what they did was bill me $ *.** for call forwarding & have now removed THAT charge, I think but my my voicemailbprob. remains. They tell ne it's an "upgrading" so they can't do anything about it. (Phone keeps beeping the message signal even after message has been listened to). Good work Verizon!
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~Judy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judy: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~Judy: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~Judy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judy taken from his Verizon Land Line customer service problem that occurred on November 14th, 2017.