Verizon Land Line: The voicemail prompts were **** but when I fina...
A Verizon Land Line customer review by GetHuman user ~purpleshark from November 27th, 2017
Background on ~purpleshark's case
GetHuman: ~purpleshark - can you tell our other Verizon Land Line customers when your case took place?
~purpleshark: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~purpleshark a list of common Verizon Land Line problems)
~purpleshark: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~purpleshark's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~purpleshark: The voicemail prompts were **** but when I finally got to the representative, Brian, he was wonderful! He was American! and from my state! Hoorah! He was professional, friendly, knowledgable and handled my problem quickly and efficiently. He was an absolute pleasure to speak with and didn't use overly technical terms. I'm very pleased.
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~purpleshark: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~purpleshark: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~purpleshark: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~purpleshark: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~purpleshark taken from his Verizon Land Line customer service problem that occurred on November 25th, 2017.