Verizon Land Line: service was courteous and helpful, dial up serv...
A Verizon Land Line customer review by GetHuman user ~Buster from November 20th, 2017
Background on ~Buster's case
GetHuman: ~Buster - can you tell our other Verizon Land Line customers when your case took place?
~Buster: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Buster a list of common Verizon Land Line problems)
~Buster: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~Buster's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Buster: service was courteous and helpful, dial up service is outdated and has not worked for over a year. Verizon does not offer fios or dsl in this area. After being transfered to the India service center for what purpose I have no idea, other than to tell them that i did not want the service, I was transfered again to another service to cancel my dial-up service. The last person that I spoke with to cancel the service was very difficult to hear on the phone. Verizon did not offer any refund for service and has steadily increased my phone bill pricing. After being on the phone for about ** minutes I at least got the service canceled.
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~Buster: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Buster: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~Buster: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~Buster: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Buster taken from his Verizon Land Line customer service problem that occurred on November 18th, 2017.