Verizon Repair: After I used the call-back service, a rep. call...
A Verizon Repair customer review by GetHuman user ~pissed customer from November 16th, 2017
Background on ~pissed customer's case
GetHuman: ~pissed customer - can you tell our other Verizon Repair customers when your case took place?
~pissed customer: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed customer a list of common Verizon Repair problems)
~pissed customer: "Service problem" was why I was trying to contact.
~pissed customer's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed customer: After I used the call-back service, a rep. called me back within minutes...THIS IS THE WAY TO GO...don't call them, let them call you .....
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~pissed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed customer: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~pissed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~pissed customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed customer taken from his Verizon Repair customer service problem that occurred on November 8th, 2017.