Verizon Repair: I requested repair, but my phone service has no...
A Verizon Repair customer review by GetHuman user ~Waiting for the phone to ring from November 7th, 2017
Background on ~Waiting for the phone to ring's case
GetHuman: ~Waiting for the phone to ring - can you tell our other Verizon Repair customers when your case took place?
~Waiting for the phone to ring: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~Waiting for the phone to ring a list of common Verizon Repair problems)
~Waiting for the phone to ring: "Refunds" was why I was trying to contact.
~Waiting for the phone to ring's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waiting for the phone to ring: I requested repair, but my phone service has not been fixed for over ** days! No, I'm not in the countryside. I'm in the middle of NYC. My problem was raised to a higher level supervisor, so I can get direct updates (finally), but I still don't have a working phone line.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~Waiting for the phone to ring: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waiting for the phone to ring: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~Waiting for the phone to ring: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~Waiting for the phone to ring: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waiting for the phone to ring taken from his Verizon Repair customer service problem that occurred on November 4th, 2017.