Verizon Repair: Line * is not working at all. Seniors Helping...
A Verizon Repair customer review by GetHuman user GetHuman-325869 from November 8th, 2017
Background on GetHuman-325869's case
GetHuman: GetHuman-325869 - can you tell our other Verizon Repair customers when your case took place?
GetHuman-325869: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-325869 a list of common Verizon Repair problems)
GetHuman-325869: "Update account information" was why I was trying to contact.
GetHuman-325869's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-325869: Line * is not working at all. Seniors Helping Seniors has been in touch with verizon to schedule repair on line *** ***-****. This event has been going on since December ****. We at SHS need to avail ourselves to our clients who are senior citizens. Per Chris, today, verizon has issued a credit in the amount of $** for service interruption for December ****. SHS need all phone lines to be opened in order to provide our clients with the best possible service that is available to them. This issue is critical and there seems to be a lack of communication within the verizon repair staff and how repairs are handled by same staffers.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
GetHuman-325869: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-325869: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
GetHuman-325869: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
GetHuman-325869: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-325869 taken from his Verizon Repair customer service problem that occurred on November 6th, 2017.