Verizon Repair: Repair man was working down the street on main...
A Verizon Repair customer review by GetHuman user GetHuman-232069 from November 13th, 2017
Background on GetHuman-232069's case
GetHuman: GetHuman-232069 - can you tell our other Verizon Repair customers when your case took place?
GetHuman-232069: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-232069 a list of common Verizon Repair problems)
GetHuman-232069: "Cancel service" was why I was trying to contact.
GetHuman-232069's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-232069: Repair man was working down the street on main box, not at my request cause phones were working..I went to use phone, no tone...repair man gone in * minutes, I tried over and over to reach a "human" to tell them repair man was just there to please have him go back he messed up something...after half hour I finally got a human and had to make a repair order and wouldn't get repair man who was in the area and just worked on main box back, I was told "it doesn't work that way mame".....you are frigging kidding me!!?.... I drove back to main box cause repair man sitting in front of box i asked him to please recheck it my phones were out, he said he couldnt do it unless ok'd by main office.....now I won't have a **** phone till * days pass and have to take a day off of work because of them...... This is about the * th time ive had trouble with my phone lines do to out of our house problems, their outside boxes.....you **** VERIZON...shame on you, just shame on you!!!!!!!!!!!....Bonnie
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
GetHuman-232069: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-232069: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
GetHuman-232069: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
GetHuman-232069: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-232069 taken from his Verizon Repair customer service problem that occurred on November 8th, 2017.