Verizon Wireless Prepaid: The verizon operator was very helpful. She expl...
A Verizon Wireless Prepaid customer review by GetHuman user ~Happy in IN from November 22nd, 2017
Background on ~Happy in IN's case
GetHuman: ~Happy in IN - can you tell our other Verizon Wireless Prepaid customers when your case took place?
~Happy in IN: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy in IN a list of common Verizon Wireless Prepaid problems)
~Happy in IN: "Change Plan" was why I was trying to call.
~Happy in IN's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy in IN: The verizon operator was very helpful. She explained they are having system trouble with payment processing. Took my info over the phone and my service is reloaded. Wonderful experience.
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
~Happy in IN: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy in IN: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
~Happy in IN: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
~Happy in IN: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy in IN taken from his Verizon Wireless Prepaid customer service problem that occurred on November 19th, 2017.