Verizon Wireless: Alan was VERY helpful in getting my Mobile numb...
A Verizon Wireless customer review by GetHuman user ~David Mitchell from November 20th, 2017
Background on ~David Mitchell's case
GetHuman: ~David Mitchell - can you tell our other Verizon Wireless customers when your case took place?
~David Mitchell: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~David Mitchell a list of common Verizon Wireless problems)
~David Mitchell: "Device Support" was why I was trying to call.
~David Mitchell's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Mitchell: Alan was VERY helpful in getting my Mobile number, and then helping to upgrade my credit card expiration. I think he is a VERY GOOD employee!!!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~David Mitchell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Mitchell: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~David Mitchell: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~David Mitchell: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Mitchell taken from his Verizon Wireless customer service problem that occurred on November 17th, 2017.