Apparently Verizon Fios and Verizon Wireless do...
A Verizon Wireless customer review by GetHuman user ~jason from November 27th, 2017
Background on ~jason's case
GetHuman: ~jason - can you tell our other Verizon Wireless customers when your case took place?
~jason: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~jason a list of common Verizon Wireless problems)
~jason: "Dispute a Charge" was why I was trying to call.
~jason's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jason: Apparently Verizon Fios and Verizon Wireless don't speak with each other. Entered information. Spoke with someone who I told that I didn't have Fios and apparently she didn't believe me. She sent me to a Fios specialist who determined through no doubt cutting edge means that I, in fact don't have Fios. Instead of transferring me directly to the broadband minions, he sent me to a separate website where I was SUPPOSED to re-enter my info. Nah. I'll let the sleep since that is more important than customer service :(
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~jason: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jason: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~jason: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~jason: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jason taken from his Verizon Wireless customer service problem that occurred on November 17th, 2017.