Verizon Wireless: Both the *** and *** numbers are delivering an...
A Verizon Wireless customer review by GetHuman user GetHuman-17822 from November 24th, 2017
Background on GetHuman-17822's case
GetHuman: GetHuman-17822 - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-17822: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17822 a list of common Verizon Wireless problems)
GetHuman-17822: "Lost phone" was why I was trying to call.
GetHuman-17822's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17822: Both the *** and *** numbers are delivering an endless loop that prevents connecting with a support rep. I need to add something to our plan that is not available online. The timeframe of my calls is during stated customer support business hours however the loop indicates I'm calling outside of that timeframe
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-17822: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17822: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-17822: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-17822: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17822 taken from his Verizon Wireless customer service problem that occurred on November 16th, 2017.