Complaint for Verizon Wireless

A Verizon Wireless customer review by GetHuman user GetHuman56999 from December 8th, 2017

Background on GetHuman56999's case

GetHuman: GetHuman56999 - can you tell our other Verizon Wireless customers when your case took place?
GetHuman56999: Yeah. It was morning, on November 28th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman56999: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
Shows GetHuman56999 a list of common Verizon Wireless problems
GetHuman56999: "Update account information" was why I was trying to call.

GetHuman56999's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman56999: Complaint for Verizon Wireless
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman56999: I want out of my contact, I have nothing but problems with your service and the new phone I bought. I have been lied to more times than I can count. I want to talk to a lady named Sunday with the Executive Customer Service. I would like my problems fixed now.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman56999: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman56999: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman56999: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman56999: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman56999 taken from his Verizon Wireless customer service problem that occurred on November 28th, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews
Verizon Wireless ReviewsVerizon Wireless's Phone NumberAll Verizon Wireless contact infoGeneral Verizon Wireless customer service info
GetHuman56999's Verizon Wireless Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Wireless in any way.
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