Verizon Wireless: I called the ***-***-****, went through the men...
A Verizon Wireless customer review by GetHuman user ~firstname.lastname@example.org from November 26th, 2017
Background on ~email@example.com's case
GetHuman: ~firstname.lastname@example.org - can you tell our other Verizon Wireless customers when your case took place?
~email@example.com: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~firstname.lastname@example.org a list of common Verizon Wireless problems)
~email@example.com: "Lost phone" was why I was trying to call.
~firstname.lastname@example.org's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~email@example.com: I called the ***-***-****, went through the menu, and was connected to Bill @ Verizon Support. He was able to answer my question regarding my phone capability internationally, whether it was region unlocked, etc. in about * minutes! After I had spent most of the afternoon being shuttled back and forth between Verizon support and Samsung support. They need more Bills at Verizon!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~firstname.lastname@example.org: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~email@example.com: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~firstname.lastname@example.org: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~email@example.com: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~firstname.lastname@example.org taken from his Verizon Wireless customer service problem that occurred on November 21st, 2017.