Verizon Wireless: It was GREAT! Save this number and the steps to...
A Verizon Wireless customer review by GetHuman user ~Donna Kourt from November 24th, 2017
Background on ~Donna Kourt's case
GetHuman: ~Donna Kourt - can you tell our other Verizon Wireless customers when your case took place?
~Donna Kourt: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna Kourt a list of common Verizon Wireless problems)
~Donna Kourt: "Overcharge/Strange charge" was why I was trying to call.
~Donna Kourt's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna Kourt: It was GREAT! Save this number and the steps to get a live AMERICAN person!!! I was on the phone for a total of * minutes and completely taken care of! That has to the most ENJOYABLE call I have ever had with Verizon. Ususally I'm stuck on the phone for at least an hour! Thank you!!!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Donna Kourt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna Kourt: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Donna Kourt: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Donna Kourt: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna Kourt taken from his Verizon Wireless customer service problem that occurred on November 22nd, 2017.