Verizon Wireless: My call was answered immediately. Denise was e...
A Verizon Wireless customer review by GetHuman user ~Linda in Alameda from November 27th, 2017
Background on ~Linda in Alameda's case
GetHuman: ~Linda in Alameda - can you tell our other Verizon Wireless customers when your case took place?
~Linda in Alameda: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda in Alameda a list of common Verizon Wireless problems)
~Linda in Alameda: "Service problem" was why I was trying to call.
~Linda in Alameda's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda in Alameda: My call was answered immediately. Denise was extremely knowledgable and solved my problem, helping me avoid what could have been very high overage charges.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Linda in Alameda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda in Alameda: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Linda in Alameda: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Linda in Alameda: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda in Alameda taken from his Verizon Wireless customer service problem that occurred on November 18th, 2017.