Verizon Wireless: Not helpful or even make an attempt to help wit...

A Verizon Wireless customer review by GetHuman user ~Calculated Decisions from November 25th, 2017

Background on ~Calculated Decisions's case

GetHuman: ~Calculated Decisions - can you tell our other Verizon Wireless customers when your case took place?
~Calculated Decisions: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
~Calculated Decisions: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Calculated Decisions a list of common Verizon Wireless problems)
~Calculated Decisions: "Fraud" was why I was trying to call.

~Calculated Decisions's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Calculated Decisions: Not helpful or even make an attempt to help with cell phone questions. VZ has NO WAY to email the wireless dept.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Calculated Decisions: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Calculated Decisions: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Calculated Decisions: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Calculated Decisions: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Calculated Decisions taken from his Verizon Wireless customer service problem that occurred on November 22nd, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews

~Calculated Decisions's Verizon Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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