Verizon Wireless: Rep Jonathan was professional yet had me in sti...
A Verizon Wireless customer review by GetHuman user ~Rockin Ronnie from November 26th, 2017
Background on ~Rockin Ronnie's case
GetHuman: ~Rockin Ronnie - can you tell our other Verizon Wireless customers when your case took place?
~Rockin Ronnie: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Rockin Ronnie a list of common Verizon Wireless problems)
~Rockin Ronnie: "Fraud" was why I was trying to call.
~Rockin Ronnie's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rockin Ronnie: Rep Jonathan was professional yet had me in stitches. He lowered my plan after solving my issues in less than * minutes. Took survey and gave him all **'s then a supervisor calls back and adds a bonus of * gigs for being a loyal patient customer or something. Awesome experience hope I get the same guy next time
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Rockin Ronnie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rockin Ronnie: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Rockin Ronnie: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Rockin Ronnie: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rockin Ronnie taken from his Verizon Wireless customer service problem that occurred on November 18th, 2017.