Verizon Wireless: THE LADY WAS VERY HELPFULL & KNOWLEDGEBLE ONCE...
A Verizon Wireless customer review by GetHuman user ~Ronald McDonald from November 25th, 2017
Background on ~Ronald McDonald's case
GetHuman: ~Ronald McDonald - can you tell our other Verizon Wireless customers when your case took place?
~Ronald McDonald: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronald McDonald a list of common Verizon Wireless problems)
~Ronald McDonald: "Billing" was why I was trying to call.
~Ronald McDonald's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronald McDonald: THE LADY WAS VERY HELPFULL & KNOWLEDGEBLE ONCE I GOT THRU THE ROBOT PORTION,WHICH I THINK NEEDS IMPROVING....
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Ronald McDonald: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronald McDonald: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Ronald McDonald: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Ronald McDonald: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronald McDonald taken from his Verizon Wireless customer service problem that occurred on November 22nd, 2017.