Verizon Wireless: Tried calling Verizon to return a Verizon black...
A Verizon Wireless customer review by GetHuman user ~I like pi from November 27th, 2017
Background on ~I like pi's case
GetHuman: ~I like pi - can you tell our other Verizon Wireless customers when your case took place?
~I like pi: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~I like pi a list of common Verizon Wireless problems)
~I like pi: "Lower my bill" was why I was trying to call.
~I like pi's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I like pi: Tried calling Verizon to return a Verizon blackberry I found to its owner. Try getting through an auto attendant with that question without knowing the phone number of the phone I found. and as a Comcast customer I couldn't use my own phone number to get to a person. Anyway I found a way through the ** circles of auto attendant **** and was on hold for a person until the system hung up on me. This was an even worse customer service experience than I get from Comcast. I won't be considering switching to Verizon any time soon.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~I like pi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I like pi: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~I like pi: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~I like pi: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I like pi taken from his Verizon Wireless customer service problem that occurred on November 21st, 2017.