Verizon Wireless: Trying for ** hours to change plans and order a...
A Verizon Wireless customer review by GetHuman user ~Gayle Moser from November 16th, 2017
Background on ~Gayle Moser's case
GetHuman: ~Gayle Moser - can you tell our other Verizon Wireless customers when your case took place?
~Gayle Moser: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Gayle Moser a list of common Verizon Wireless problems)
~Gayle Moser: "Make a purchase" was why I was trying to call.
~Gayle Moser's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gayle Moser: Trying for ** hours to change plans and order a new phone. Finally thought it was done and the confirmation recording would not work. I got a call that said I had to do it again. And what for, it does not work
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Gayle Moser: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gayle Moser: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Gayle Moser: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Gayle Moser: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gayle Moser taken from his Verizon Wireless customer service problem that occurred on November 7th, 2017.