Verizon Wireless: Very helpful. All the waiting on the line that...
A Verizon Wireless customer review by GetHuman user ~Charming Guy from November 22nd, 2017
Background on ~Charming Guy's case
GetHuman: ~Charming Guy - can you tell our other Verizon Wireless customers when your case took place?
~Charming Guy: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Charming Guy a list of common Verizon Wireless problems)
~Charming Guy: "Change plan" was why I was trying to call.
~Charming Guy's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charming Guy: Very helpful. All the waiting on the line that I did was for the rep to talk to a manager and then for the rep to talk to the local store that had failed to refund a charge to me. Very good service.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Charming Guy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charming Guy: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Charming Guy: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Charming Guy: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charming Guy taken from his Verizon Wireless customer service problem that occurred on November 15th, 2017.