Verizon Wireless: We have called * times about call congestion on...
A Verizon Wireless customer review by GetHuman user ~Randy from November 24th, 2017
Background on ~Randy's case
GetHuman: ~Randy - can you tell our other Verizon Wireless customers when your case took place?
~Randy: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Randy a list of common Verizon Wireless problems)
~Randy: "Device Support" was why I was trying to call.
~Randy's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Randy: We have called * times about call congestion on your tower at **** Buford Highway, Atlanta, GA. We cannot complete calls to Verizon customers at that location. Text and data work but voice calls to not complete. This is extremely frustrating because there is a gated community that uses the cell phone for access. This is NOT a device problem. I am a cellular engineer and it is clearly call congestion that no one is doing anything about.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Randy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Randy: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Randy: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Randy: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Randy taken from his Verizon Wireless customer service problem that occurred on November 14th, 2017.