Verizon Wireless: Why Verizon does not have an easy to find custo...
A Verizon Wireless customer review by GetHuman user ~mtz from November 22nd, 2017
Background on ~mtz's case
GetHuman: ~mtz - can you tell our other Verizon Wireless customers when your case took place?
~mtz: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~mtz a list of common Verizon Wireless problems)
~mtz: "Cancel service" was why I was trying to call.
~mtz's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mtz: Why Verizon does not have an easy to find customer service number on their website is beyond me. It's not even easy to find the number on the * page bill they send to the house. My kids phones are on this plan, not my phone, so it's not like I am going to pay my bill from a device.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~mtz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mtz: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~mtz: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~mtz: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mtz taken from his Verizon Wireless customer service problem that occurred on November 16th, 2017.