Verizon Wireless: hard to understand person.she kept saying her s...
A Verizon Wireless customer review by GetHuman user ~alan segal from November 24th, 2017
Background on ~alan segal's case
GetHuman: ~alan segal - can you tell our other Verizon Wireless customers when your case took place?
~alan segal: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~alan segal a list of common Verizon Wireless problems)
~alan segal: "Update account information" was why I was trying to call.
~alan segal's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alan segal: hard to understand person.she kept saying her system was giving her problems. but finally transferred me to correct number and person there took care of my problem .
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~alan segal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alan segal: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~alan segal: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~alan segal: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alan segal taken from his Verizon Wireless customer service problem that occurred on November 21st, 2017.