Verizon: Absolutely horrible. Impossible to get any kind...
A Verizon customer review by GetHuman user ~mike lorfing from November 19th, 2017
Background on ~mike lorfing's case
GetHuman: ~mike lorfing - can you tell our other Verizon customers when your case took place?
~mike lorfing: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~mike lorfing a list of common Verizon problems)
~mike lorfing: "Change Services" was why I was trying to call.
~mike lorfing's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike lorfing: Absolutely horrible. Impossible to get any kind of support through computer or phone. Presently researching other providers.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~mike lorfing: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike lorfing: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~mike lorfing: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~mike lorfing: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike lorfing taken from his Verizon customer service problem that occurred on November 12th, 2017.